South Yorkshire Police issues advice to domestic abuse victims during lockdown

South Yorkshire Police has issued advice to victims of domestic abuse struggling during lockdown.

By Claire Lewis
Friday, 1st May 2020, 6:22 pm
Updated Friday, 1st May 2020, 6:24 pm

The force is urging victims to use the ‘silent solution’ method to raise the alarm.

It involves victims, if they are able, to dial 999 and keep the line open.

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Advice has been given to victims of domestic abuse on what to do during lockdown

The operator may ask the victim to cough or press the keypad to let the call handler know that they are listening but it is unsafe to speak.

Victims will then be asked to press 55 to let the operator know it is an emergency call and they will make an assessment based on what they can hear in the background, to determine the level of response needed.

South Yorkshire Police said: “If you are suffering domestic abuse, the current stay at home guidance may mean you are spending more time with your abuser indoors. We know this will be causing additional worry, distress and concern.

“It may mean that victims of domestic abuse feel increasingly like there’s nowhere to turn and nobody to speak to about what’s happening.

“If you’re in danger and you need police help, please make use of the ‘silent solution’.

“If you need immediate and emergency help, please call 999. The operator will ask you some questions – and this is the important bit. Please Do not simply press ‘55’ and hang up. This may not have the desired effect and your call may not be seen for what it is – a genuine emergency call.

“The operator may ask you to cough, or press your keypad if you’re able. This lets them know that you’re listening, that you’re there but it isn’t safe for you to speak. The operator will then ask you to press ’55’. This lets them know that it’s an emergency call and they will make an assessment based on what they can hear in the background, to determine the level of response.

“If you are in danger and need our help, the ‘silent solution’ is there to ensure you get an emergency response.

“There are lots of agencies, charities and support organisations available to help. Please know you are not alone.”