We do not currently offer a print-only subscription package. Our Print & Digital+ package gives you access to the website and our app for free. We publish exclusive online-only content, so we recommend that option.
Digital subscribers can upgrade to a Digital+ subscription in their account. Similarly, monthly subscribers can upgrade to an Annual package too. If you wish to downgrade your subscription package or to include Print, you will need to cancel your existing package (clause 7 of our Terms and Conditions), and take out a new subscription on the package that you prefer. If you have further questions about this, please email our Customer Support Team at [email protected] or call on 0330 403 0066 (Mon-Fri 9.30am-7pm).
The app is available as a standalone production in the Apple App Store or Google Play store. However, our Digital+ package offers greater value for money than the app alone, so we recommend that option.
If you wish to switch to a new package, you will need to cancel your existing package (clause 7 of our Terms and Conditions), and take out a new subscription on the package that you prefer. If you have further questions about this, please email our Customer Support Team at [email protected] or call on 0330 403 0066 (Mon-Fri 9.30am-7pm).
Yes, our corporate package is a group subscription that enables a business or institution to purchase licenses for up to 100,000 users (site licenses). For more information, contact Customer Services on [email protected] or call on 0330 403 0066 (Mon-Fri 9.30am-7pm).
A Digital subscription gives you unlimited access to The Star’s online content, 70% fewer ads and subscriber-only content such as online puzzles and Premium articles. Additionally, Digital+ subscribers receive free and unlimited access to the mobile app. Subscribers to the Print & Digital+ package get both website and app access, as well as the physical print paper.
Digital package subscribers will be given immediate access to The Star and Digital+ subscribers will also be able to download the mobile app for free. You will need to log in with your subscriber email address and password to ensure you receive subscriber benefits mentioned above. Please email our Customer Support Team at [email protected] or call on 0330 403 0066 (Mon-Fri 9.30am-7pm) if you have any questions.
Non-registered users are entitled to 2 free articles per week, and registered users are entitled to 5, after which subscription is required to view additional content. Your entitlement resets each week. In addition, we publish Premium content, which is only accessible to subscribers.
No. If you have chosen a monthly subscription, your subscription will continue automatically on a monthly basis without you having to take any steps. If you have chosen an annual subscription, your subscription will automatically continue for a further 12 month period at the end of your annual subscription without you having to take any steps. Please see clauses 7.2 and 7.3 of our Terms and Conditions in terms of cancelling your subscription.
Direct debit, credit and debit card payments for digital subscriptions are made on either a monthly or annual basis. You are not able to terminate your subscription during the minimum terms, although you do have a right to change your mind about your subscription within the first 14 days of your order, please see clause 7.2 of our Terms and Conditions.
Subscribers who take up an exclusive or introductory offer will see their subscription price automatically revert to a higher price once their offer period ends.
If you pay by credit or debit card, you will need to update those details in your account. Log in to access your account and update your details. If you do not update your details and we do not receive your next scheduled payment your subscription may be terminated in accordance with our Terms and Conditions.
We use SSL encryption software to keep the details of your order and payment information secure.
Proof of purchase will be sent to your registered email address.
The app is available for iOS and Android. Search for the app by title in the iTunes or Google Play store to download it for free. Log into your app using the email and password you have set for your subscription account.
Our websites are designed to support the current versions of widely used web browsers, including Microsoft Edge, Google Chrome, Apple Safari and Mozilla Firefox.
Your login details are the same details you gave when you registered with the The Star website.
Your digital subscription is continuous. You can access your content 24/7, 365 days a year, anywhere you have internet access.
You may cancel your order within 14 days of subscribing and you shall receive a refund of any payment that you have paid to us provided that we shall be entitled to retain payment for any of your subscription you have already received. Unlimited access to the website and the mobile app will stop immediately. Please refer to our Terms and Conditions for more information.
If you cancel within 14 days of the start of your subscription, we will refund any payment made by you. Select “Immediately cancel and refund subscription” under “Manage” on your profile page. You will not be entitled to a refund of your initial payment if you cancel after the first 14 days of the start of your subscription, and must select “Cancel my subscription” from the menu under “Manage”.
If you purchased a Standard package (Standard Monthly, Standard Annual, Standard Sports), it will have been renamed ‘Digital’. If you purchased a Premium package (Premium Monthly, Premium Annual, Premium Sports), it will have been renamed ‘Digital+’. The price and benefits haven’t changed.
Good news, we have humans for you to talk to! Our Customer Support team will be happy to talk you through any other questions you have. Please email them at [email protected] or call on 0330 403 0066 (Mon-Fri 9.30am-7pm).