Video: Amazon probe as driver lets himself into South Yorkshire house to deliver parcel
An investigation has been launched by Amazon after a doorbell camera captured one of its drivers walking into a customer's house to deliver a parcel.
Ring doorbell footage shows the driver rudely opening the front door of the house, on Cedar Road, Thorne, Doncaster and stepping inside after the homeowner didn't come to the door.
The door was unlocked at the time with three children – aged 12, 15 and 18 - also inside the property.
The homeowner - who doesn't want to be named - says it has taken a toll on his children who now 'don't feel safe at home'.
Online shopping giant Amazon has since revealed it is now investigating the incident, which it says involved a driver from one of its delivery partners.
Before the incident at 7.11 pm on February 19, the driver was seen pressing the doorbell and knocking on the door a total of four times whilst also checking his mobile phone.
A voice off camera can be heard saying 'stop right there, don’t come in please' as he walks into the house.
The shocked resident whose house features in the clip said: “The driver came to the door and because we didn’t answer straight away, he decided to let himself into the property.
"One of my daughters came towards the door, but she said she didn't hear it properly, so walk away.
“He thought it was acceptable to try the door and walk into our porch.
"We have lived in that house for over 10 years and never had to really lock the door whilst we are in as we felt safe.
"But for that to happen has put some strain on the youngest children and now are having to lock the door all the time now.
“The young ones are petrified at the fact he walked in – the big question is how many more has he tried the door at if there’s no answer?
"I understand if people leave signs saying drivers can leave parcels in their porch, but it shouldn't be standard procedure.”
A spokesperson for Amazon said: “We have very high standards for the delivery service providers we work with and are looking into this matter.”