Nottingham Building Society confirms Sheffield Crystal Peaks branch to close

The Nottingham building society announced on Wednesday, September 28 that it would close its Crystal Peaks branch, based at Crystal Peaks shopping centre, as ‘changing consumer behaviour, accelerated during the pandemic, looks set to be a permanent change’.

A spokesperson for The Nottingham said it was ‘in the process of communicating with members connected to the impacted branches’ and as well as ‘offering support and advice on alternative options for managing their money, there will also be information on the drivers of the decision detailed in member letters and on a dedicated branch closure support hub on its website’.

Kathryn Kitson, Head of Branch Network at The Nottingham commented: “Following a thorough review of how our members are using our network, it became clear that we have too many branches for the size of building society that we are.

“Since covid, whilst some members have returned, many have not, leaving a number of our branches with very low levels of transactions and usage. Therefore, we’ve made the hugely difficult decision to close 17 branches in locations where the level of activity in the branch has reached a point where it is no longer sustainable.

“We appreciate this is disappointing news for both the members who use one of the affected branches, and our colleagues who work there. However, we have been thorough and considered when making decisions on which branches to close, trying to ensure there are options in place for more vulnerable members and also taking into account the impact on the communities our branches serve.

“The decision to close branches is never one that is taken lightly so our absolute priority is doing all we can to provide the best possible support for all those impacted by these changes.”

The Nottingham spokesperson said the building society is ‘focused on doing the right thing by colleagues’.

They added: “In addition to a redeployment programme offering impacted team members suitable roles elsewhere across the branch network or in the wider business, enhanced redundancy pay will be offered to those leaving the business that will see them paid well into the first quarter of 2023 and longer in some cases.”

The other affected branch locations are: Ashbourne; Bourne; Fakenham; Leicester City; March; Matlock; Melton Mowbray; Rothley; Scunthorpe; Skegness; Spalding; Stamford; Stapleford; Thetford; Wigston; Wollaton and will close before the end of the year.

Following the closures, The Nottingham’s branch network will consist of 31 branches across seven counties.