Is Virgin Media down in Sheffield? Internet, TV and phone problem explained as Virgin issues statement

Virgin Media is reassuring customers that there is not currently an outage with its WiFi, phone and television services in Sheffield, despite earlier reports.

Wednesday, 3rd November 2021, 12:57 pm

According to Is This Service Down – a website where people can report any connectivity and technology issues they are having across the country – some users in the Sheffield area had been experiencing problems with their Virgin services.

However, Virgin Media has now confirmed that these are ‘isolated local incidents’ caused by factors such as upgrade works and ‘pre-planned maintenance’, and that there is no outage of services.

A Virgin Media spokesperson said: “There is no outage and our network in Sheffield is running as normal. If customers are experiencing individual connectivity issues they should contact our customer service team for assistance."

Sign up to our Business newsletter

Sign up to our Business newsletter

Hundreds of users are experiencing problems with internet, WiFI, emails and phone and television services on Virgin Media in Sheffield today. Photo: Getty Images.

Read More

Read More
Sky broadband down Sheffield: Thousands left without internet amid service outag...

Postcodes in Barnsley also seemed to be affected by problems this morning, with 410 reports on Is This Service Down from the area in just the last few hours.

People from other areas of South Yorkshire, such as Doncaster, have also taken to the website to voice their frustrations at being unable to get online.

Other areas of the UK also seem to badly affected by connectivity issues, particularly in Birmingham and London, which are shown as red zones on the Is This Service Down interactive map.

There have been 4606 reports of problems in London and 1548 in Birmingham.

Who do I contact if I’m having Virgin Media problems in Sheffield?

If you are struggling with any of your Virgin services, you can find out the best person to contact on the Virgin Media website.