Company named and shamed after broken promises

Broadband image. Picture Lesley Pickersgill
Broadband image. Picture Lesley Pickersgill
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An angry BT customer had been given five dates when her new broadband would be up and running.

But after several weeks of broken promises, Josephine Copper was no closer to being connected to the internet.

The Beighton resident said: “I ordered a BT phone line and broadband in September after becoming dissatisfied with my old provider. The phone line started on October 6 and I was told the broadband would be up and running by October 8.

“Since then I have been given five different dates for when my broadband would be working, but it never is.

“I have to keep ringing on the days to see what has happened. They say they are having trouble with the lines. I can’t get to the bottom of why it isn’t working.

“BT needs naming and shaming - it is supposed to be a national company, but what they are doing just isn’t good enough.”

ACTION

Action Desk got straight on to the problem and within a couple of days the broadband was up and running after an engineer visited the property.

A spokesman for BT said: “We are pleased to say the customer’s broadband is now up and running after an engineer from Openreach visited the property.”