Sheffield pub's plea to customers after "shocking" number of people fail to honour their booking

A Sheffield pub has described the amount of customers who fail to honour their booking as “shocking,” at a time when they have been forced to turn hundreds away.

By Sarah Marshall
Wednesday, 26th May 2021, 11:17 am

A spokesperson for Thornbridge pub, The Stag’s Head on Psalter Lane, Nether Edge made the comments about no shows yesterday, and urged people who are unable to make a booking to “just call up and cancel”.

Speaking on Twitter, the spokesperson said: “The amount of people booking a table and not showing up is pretty shocking... scrap that ... it’s totally ridiculous! Just call us up and cancel the table please.”

In response to a comment that described such behaviour as “the height of selfishness,” The Stag’s Head spokesperson added: “We are turning 100s of people away who want to sit inside on the night we have ten tables and just over 60 covers...every bum on a seat is essential.”

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The Stag's Head in Psalter Lane, Nether Edge

They went on to explain that persuading customers to leave a deposit was “even more of a headache,” adding that “people want to book 3 places then go to the one they fancy on the night... or go to none and tell no one.”

Sheffield city centre bars Gatsbys on Division Street and Public on Surrey Street have also reported problems with people failing to honour bookings this week.

More coronavirus restrictions were eased on May 17, allowing groups of up to six people, or two households, to meet at indoor hospitality venues such as pubs.

While pubs are not required to ask customers to book in advance, it is necessary for them to provide table service until all restrictions are lifted.