Bid for cash as holiday is Ax-ed due to wife's illness
HOLIDAY insurance is supposed to give people peace of mind - not stress them out in times of crisis.
Ken and Joyce Hodson so enjoyed a holiday in Majorca that they booked the same room in the same hotel again this year.
But a month before they were due to fly Joyce, aged 71, fell ill and was rushed into hospital - and the diagnosis was cancer.
Three days into her 10-day stay in hospital Ken knew they would not be going away. So he cancelled the holiday and submitted a claim on their AXA travel insurance.
Ken, of Maltravers Road, Wybourn, said he sent all the documents and doctors' letters required by the insurers.
But as Joyce endured a gruelling course of chemotherapy, AXA sent a second request for information about the cancellation. And then a third.
Ken said: "I gave them everything they asked for the first time. But they just keep asking for the reasons for, and the proof of, cancellation, again and again.
"Joyce is in a bad way with her illness and we don't need this extra hassle. It's making me wonder what we took out holiday insurance for."
AXA spent a day looking into the problem before announcing it was being handled by another department.
A spokesman said the query would be forwarded so the investigation could start.
Action Desk will keep you posted.