Sheffield Wednesday boss Carlos Carvalhal admitted Jordan Rhodes passed up the opportunity to take a penalty in their shoot-out defeat to Huddersfield Town, with the player telling him he didn't feel confident.
Sam Hutchinson, Barry Bannan, Kieran Lee, Jack Hunt and Fernando Forestieri all stepped up in a dramatic finish to the Championship play-offs semi-final second leg against Huddersfield Town.
Hutchinson and Forestieri - two of Wednesday star performers on the night - both missed, with Forestieri's saved effort deciding an epic contest at Hillsborough, which had finished 1-1 after extra time.
Rhodes had come on as a second half substitute for goalscorer Steven Fletcher, but the Owls' record signing opted not to take a spot kick, to the surprise of many in the ground.
However, Carvalhal said would never force a player who wasn't in the right frame of mind to step up.
"(Rhodes) did not want to (take a penalty)," Carvalhal told BBC Radio Sheffield. "He said that he was not confident to take the penalty so that is why."
He added: "The worst that a coach can do is to force the player to take a penalty when he is not confident. That would be a mistake. Imagine you are the guys to take a penalty and I said 'you take one' and you say 'I am not confident'. That is thew worst you can do to a player. These five players said 'yes'. I confirm, also Tom Lees was training well with the penalties and Atdhe Nuhiu also and they were the best. These were the players that said 'I am here to take a penalty'.
Despite the defeat which meant a second season of play-off pain in a row for Sheffield Wednesday, Carvalhal said he was proud of his team's achievements over this campaign and the last.
"We are very frustrated but we are very proud to once again have put Sheffield Wednesday in the first positions," he said.
"One season is not easy to put the team in the play-offs and to do it twice is much more difficult because of expectations, and I think we did well this season again.
"Sheffield Wednesday have turned completely the way there were in the (previous) years and it is now a club everybody respects."