Dejphon Chansiri unable to offer update on Sheffield Wednesday season ticket refunds
Sheffield Wednesday owner Dejphon Chansiri has told supporters he was unable to offer an update as to when season ticket refunds for the latter stages of the 2019/20 season will be paid up.
Speaking at a meeting with the newly-installed Sheffield Wednesday Supporters Engagement Panel (SWSEP), the Thai businessman reiterated previous correspondence that the process has been slowed by a shift in ticketing system, but said it would be ‘unfair’ to offer regular updates of how far into the process they are, or when they expect the process to be complete.
The minutes of the meeting show that the SWSEP recognised that the majority of fans recognise the club’s current hardship and suggested the installation of a Ticket Refund Officer who could act as a point of contact for ‘fans in hardship’. It was also suggested the supporters would be willing to work as volunteers to move the process along.
The minutes note: “DC thanked the panel for these suggestions. DC talked through the complexities of the switch to a new ticketing system, with associated issues that have significantly slowed the process.
“The club issued a detailed statement outlining the situation and DC has reiterated in recent media interviews that everyone who has applied for a refund will receive one, even if he were to leave the club.
“DC said that few clubs would issue regular updates on progress in terms of a timeline of refunds and some clubs have not issued refunds at all, instead offering iFollow passes. DC said he wishes to facilitate all refunds. DC apologised but does not feel that such a reporting process would be fair on those who are yet to receive a refund.
“DC said staff are working as hard as possible within the constraints of the system and the current situation and underlined his commitment to honouring every refund.
“DC said staff speak to supporters by telephone and email and these lines will always be open as points of contact.
“DC thanked anyone who would consider a voluntary role but explained the time required for anyone to become conversant with the ticketing system and the required dedicated training. DC totally understands the fans’ concerns and said all he can do is his best for both sides.”