Toilet trauma

My mother, aged 72, has been into a Sheffield store today and, after browsing, required the toilet which is upstairs.

On arriving at the toilet she was met with a sign saying it was for restaurant users only. Not wanting to cause a fuss she asked if there were any more toilets she could use. The reply was 'no'. She had to endure a trip downstairs and uptown to M&S. How bad is that?

Martin Williams

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