THE thing that left June Spotswood scratching her head was when the call centre operative diagnosed the problem with her washing machine over the phone – and then ordered a new part.
But what left her gnashing her teeth was the delay. It broke on January 27 and Comet is “pleased to confirm” the part will arrive on February 13 – fingers crossed it’s the right one – and then an appointment for it to be fitted will be made.
That’s assuming it goes ahead – Comet has already cancelled one appointment.
And all the while June is without a washing machine at home – despite spending £150 on an extended warranty she believed would prevent the nightmare she finds herself in.
June, aged 75, of Charnock Hall Road, Gleadless, said: “I just don’t see how they can know what part is required over the phone, it baffles me.
“At the moment I don’t know when anyone is coming and when they do, what are the chances of them having the right part?
“I won’t ever shop at Comet again and I won’t take out an extended warranty, it’s simply not worth it.”
A COMET spokeswoman said: “We are pleased to confirm that the part for Mrs Spotswood’s machine will arrive on February 13 and we apologise for any inconvenience this delay has caused. A member of our customer service team will be in touch with Mrs Spotswood to arrange a convenient time.
“Customer service is our highest priority and we review all our customer complaints on an individual basis. Our Extra Care plans give our customers the knowledge and security that if anything does go wrong with their purchase after 12 months, they will be covered. We aim to complete all repairs within a reasonable timescale as per our terms and conditions”
June Spotswood is just the latest of a string of Action Desk readers who have been left questioning the value of a Comet extended warranty after a washing machine breakdown.
Douglas Cain of Norfolk Park has been waiting since Boxing Day to have his machine repaired.
Christine Carrack or Dronfield was without her washer for a month, until The Star got involved, then she got a new one.
Claire Robb of Fox Hill, took five days off work and had seven parts fitted. In the end she went out and bought a new one.