Television saga has unexpected twist

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IF you’d spent £800 on a telly you’d be a bit miffed if it broke twice in three years.

But in trying to get their set fixed, Ben and Rachel Marston were barking up the wrong tree.

They spent £180 on an engineer the first time and when it broke again after a few months they pursued makers Sony.

The couple, of Middlewood, Sheffield, were given short shrift by the electronics giant.

A spokesman said: “Sony are unable to provide you with any assistance regarding this issue.”

Ben said: “I would think that someone who had paid out for a new TV would not expect to have to continue paying out for repairs. I would like to warn your readers to choose carefully when buying a Sony television.”


SONY relented after a call from Action Desk and has offered to cover the most recent repair cost.

But Phil Glaves, of Sheffield Trading Standards, said the Marstons should have approached retailer Argos.

He said: “Under the Sale of Goods Act, it’s the retailer that must stand by the implied term that their goods are of satisfactory quality. It’s not unreasonable to associate ‘the price’ with an expectation of quality and durability. Consumers can challenge retailers about faulty goods that are outside a guarantee period but have failed prematurely.”