TRAIN passengers have praised reliability of services plus improvements to stations and facilities – but have called for more room on board and lower fares.
Rail watchdog Passenger Focus has asked the views of thousands of travellers in its latest survey.
East Coast and East Midlands Trains, which run from South Yorkshire to London, scored highest for reliability and punctuality, scoring 92 per cent and 91 per cent approval ratings.
First TransPennine Express, running from Doncaster and Sheffield to Manchester Airport, scored 90 per cent, while inter-city operator Cross Country achieved 84 per cent. Northern had the lowest score of 75 per cent.
East Midlands Trains said its 89 per cent overall satisfaction rating was its highest-ever, with improvements made in 29 categories including station facilities, on which the company has recently spent £10 million.
Some 84 per cent of people were satisfied with the company’s stations, up six per cent since the last survey, and 86 per cent were satisfied with ticket-buying facilities, up eight per cent.
And 87 per cent of the company’s passengers expressed overall satisfaction with trains.
David Horne, East Midlands Trains’ managing director, said: “We’re all really proud to have achieved our highest-ever passenger satisfaction .”
There was room for improvements in scores for value for money were much lower with First TransPennine scoring highest out of operators in South Yorkshire, with 67 per cent satisfied, but the other operators were around the 50 per cent mark.
Only between half and two thirds of passengers felt there was enough room on board.