HOUSEHOLDS across Sheffield claim they were left in the dark over changes to their bin collections as waste contractors launched a new fortnightly service.
Entire streets in several areas of the city - including Park Head, Fulwood, Totley and Ecclesall - have missed out on their collections since new routes started on Monday.
The Star has been contacted by irate readers in the wake of the launch, after Coun Jack Scott, Sheffield Council cabinet member for environment and recycling, said ‘a handful’ of people had ‘lost their leaflets’ or ‘forgotten’ the new collection date.
Many residents claim they never received anything, or only got their leaflet on the same day changes came into effect.
Coun Shaffaq Mohammed, Liberal Democrat group leader, said: “It has clearly been a farce. There has been £400,000 spent on a communications exercise which has not worked.
“It’s high time Coun Scott came out and apologised.
“He cannot hide behind Veolia, he has to take responsibility.”
Coun Scott said: “As soon as this matter was brought to my attention I immediately contacted Veolia to get it sorted.
“It is vital that residents have all of the information they need to make the change to alternate weekly collections.
“I’ve been assured by Veolia that it will be sending out staff to hand deliver leaflets and calendars to households who may have been missed.”
Anyone experiencing problems can contact Veolia on 0114 273 4567 or visit www.Veolia.co.uk/sheffield to get the information.