A mum has hit out in a delay to repair her heating at her Sheffield home which she claims has put her son’s life at risk.
Three-year-old Tyler Grayson has a serious heart condition which means even a common cold could kill him.
So when the heating would not work at his home on Palgrave Road, Parson Cross on Sunday evening his mum, Zoe Bebbington, quickly reported it to Sheffield Council contractor Kier.
However, the 26-year-old was waiting almost 18 hours for the boiler to be fixed and has hit out at Kier staff for putting her son’s life at risk.
Zoe said: “It is ridiculous I had to wait that long.
“Tyler has a serious heart problem and I have to keep the house warm.
“He has a chest infection anyway at the moment which he is on antibiotics for – even a common cold could kill him.
“I rang Kier on Sunday and they said they would send somebody.
“I told them about Tyler’s condition - but they didn’t seem to listen.
“I got his nurse at Bluebell Wood Children’s Hospice in North Anston to call them too to explain.
“Usually when the heating is broken I explain to them about Tyler and they normally come out about an hour later.
“I don’t know why they didn’t come out this time.”
A Kier spokesman apologised to Zoe and Tyler for the delay.
He said: “Ms Bebbington contacted us on Sunday, at about 7pm.
“Unfortunately, our out-of-hours team didn’t have a note on the system about Tyler’s condition, so the job was recorded in the urgent 24-hour category, meaning that someone would be at Ms Bebbington’s property within 24 hours of receiving her call.
“The boiler was fixed by 1pm on Monday.
“We would like to apologise to Ms Bebbington and her son for any delay.
“The system has now been updated, which will ensure any future repairs reported in relation to Ms Bebbington’s boiler are treated as a priority.”