A Sheffield Muslim woman who claimed a coach driver racially abused her said she is ‘unhappy’ with the way the investigation has ended.
National Express launched an investigation after Yusra Ahmed, aged 20, and three friends claimed a driver told her: “You’d better not be taking curry onto the coach.”
Yusra said when they accused the driver of the Manchester to Leeds service of racism she lost her temper and said the women was not allowed on the coach.
Now a National Express customer care email sent a to the women says they will receive a refund and offered them a voucher.
But the letter did not mention the driver’s alleged remarks or if any disciplinary action taken against her.
Yusra, a politics student from Firth Park, said: “It’s not good enough at all.
“They apologised for the driver leaving us behind but not for the remarks that were made.
“We don’t feel she’s been disciplined and it shows their lack of concern.
“We will not use National Express again.”
The letter said: “We have carried out a full investigation into what happened including a formal interview with the driver concerned.
“We have also interviewed other customers and reviewed all available CCTV.
“We’re sorry this issue was not followed up to your satisfaction after arrangements were made for you to take an alternative coach and taxi home and we are committed to taking on board any lessons which could be learned.”
National Express declined to make further comment.
Yusra said she had received messages from people who have suffered similarly following publicity over the incident.
She said: “I got a lot of messages from people saying they themselves or relatives have been through the same thing.
“It’s definitely resonated with those that have experienced Islamophobia or casual racism.”
Assistant secretary general of The Muslim Council of Britain Miqdaad Versi believes Islamophobia is an increasing problem.
He said: “When an employee does something that is racist or bigoted the appropriate action should be taken by that company and looked at very seriously.
“What’s important is where incidents such as this occur appropriate action is taken.
“The anecdotal evidence suggests discrimination against Muslims is on the rise and we see that in a range of different circumstances. “