AN ACTION plan has been put together by Sheffield Council’s housing maintenance contractor Kier to cope amid the return of freezing temperatures.
Measures include fitting snow tyres to 95 high-priority vehicles and putting provision in place for customer services staff to work from home if snowed in.
Some 400 staff have received an emergency snow pack containing de-icer, ice scrapers and snow grip shoes.
Kier, based on Manor Lane, off the Sheffield Parkway, said it has also undertaken a project to identify vulnerable customers to ensure they are given priority.
Simon Bullen, Kier regional managing director, said: “On average our team answers more than 20,000 calls per month and we expect this to rise dramatically when weather conditions worsen.
“Our action plan has been designed to encompass every member of our team to ensure residents experience minimum disruption. It is vital for us to provide customers with an efficient service.”