Sheffield's bus network has been hit by cuts and issues with punctuality and reliability, with South Yorkshire mayor Oliver Coppard admitting it's 'not good enough'.
But which are the worst routes in Sheffield when it comes to reliability?
We asked the South Yorkshire Mayoral Combined Authority (SYMCA) which bus services in Sheffield it had received most complaints about between the beginning of 2022 and the end of August 2023.
Responding to The Star's Freedom of Information request, it said each contact from members of the public about buses to the SYMCA and before that the South Yorkshire Passenger Transport Executive (SYPTE) was recorded as a new 'case'. This included positive feedback about staff, not just complaints, and it was not possible to give a figure for complaints alone.
It provided a list of the 15 bus services within Sheffield about which the most 'cases' had been opened during the 20 month period, with this information broken down by the nature of the case.
We have used these figures to calculate the bus services on that list with the highest combined number of complaints about services not running or buses failing to stop.
We have not included complaints about other issues like buses running early or late, overcrowding or cleanliness. It's also important to note that some of the services run much more frequently than others so are likely to generate more complaints.
Below is the list in full, from the lowest number of complaints about services not running or buses failing to stop to the highest.
9. 1 - 7th worst
The number 1 bus service, operated by Stagecoach, runs from High Green to Jordanthorpe, pictured, via Sheffield city centre. Between the beginning of 2022 and August 31, 2023, South Yorkshire Mayoral Combined Authority said there had been 32 complaints about the service not running and 10 about the bus failing to stop. That combined total of 42 was the 7th highest. | Google
10. 73- 6th worst
The number 73 bus, operated by First, runs between Sheffield and Rotherham, pictured. Between the beginning of 2022 and August 31, 2023, South Yorkshire Mayoral Combined Authority said there had been 37 complaints about the service not running and 7 about the bus failing to stop. That combined total of 44 was the 6th highest. | Google
11. 18 - 5th worst
The number 18 bus, operated by First, runs between Sheffield city centre, pictured, and Hillsborough, via Meadowhall. Between the beginning of 2022 and August 31, 2023, South Yorkshire Mayoral Combined Authority said there had been 39 complaints about the service not running and 10 about the bus failing to stop. That combined total of 49 was the 5th highest. | Google
12. 20 - 4th worst
The number 20 bus, operated by First, runs between Hemsworth and Ecclesfield, pictured, via Sheffield city centre. Between the beginning of 2022 and August 31, 2023, South Yorkshire Mayoral Combined Authority said there had been 44 complaints about the service not running and 10 about the bus failing to stop. That combined total of 54 was the 4th highest. | Google