Sheffield buses: The 15 worst bus routes for complaints about services not running or failing to stop

The Star has obtained figures about bus services within the city using the Freedom of Information Act

Sheffield's bus network has been hit by cuts and issues with punctuality and reliability, with South Yorkshire mayor Oliver Coppard admitting it's 'not good enough'.

But which are the worst routes in Sheffield when it comes to reliability?

We asked the South Yorkshire Mayoral Combined Authority (SYMCA) which bus services in Sheffield it had received most complaints about between the beginning of 2022 and the end of August 2023.

Responding to The Star's Freedom of Information request, it said each contact from members of the public about buses to the SYMCA and before that the South Yorkshire Passenger Transport Executive (SYPTE) was recorded as a new 'case'. This included positive feedback about staff, not just complaints, and it was not possible to give a figure for complaints alone.

It provided a list of the 15 bus services within Sheffield about which the most 'cases' had been opened during the 20 month period, with this information broken down by the nature of the case.

We have used these figures to calculate the bus services on that list with the highest combined number of complaints about services not running or buses failing to stop.

We have not included complaints about other issues like buses running early or late, overcrowding or cleanliness. It's also important to note that some of the services run much more frequently than others so are likely to generate more complaints.

Below is the list in full, from the lowest number of complaints about services not running or buses failing to stop to the highest.

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