Residents’ anger over heating fiasco

Elderly Residents left without heating
Elderly Residents left without heating
Have your say

Elderly people on a Sheffield estate have been forced to take drastic measures to keep warm because of a repeatedly failing heating system.

Residents of Hyde Park Walk and Hyde Park Terrace have been forced to live in one room, constantly wear coats or buy expensive electric heaters because they are so cold.

Over Christmas alone, they claim 39 calls were made to Sanctuary Housing about problems with the communal heating system which they pay for in their rent.

Now one woman has launched a petition to highlight their plight after the heating broke down again.

Jill Francis, whose frail 80-year-old mum Dorothy Butterley only came home to Hyde Park Walk three weeks ago after being admitted to hospital for pneumonia, said: “There is one couple here having to live in one room to keep warm.

“Elderly people are going to end up in fuel poverty - they are spending hundreds on electricity when they already pay for their heating.

“Next door to my mum there is an 89-year-old man who has been sitting in his overcoat all the time.

“Sanctuary Housing are absolutely rubbish.”

The firm has apologised for work taking ‘longer than anticipated’ and says two of four pumps which operate the heating system need replacing.

Problems were first highlighted in November.

Jill claims she was told by Sanctuary that pumps had been installed, then that they had not and it would take some time.

The 49-year-old, of Hyde Park, said: “They are just giving different excuses all the time.”

Paul Finch, managing director for Sanctuary maintenance, said the system had not been working at ‘full capacity’.

“In the interim, we will provide temporary heaters. We are very sorry work has taken longer than anticipated.”