Residential care home praised by inspectors

A Sheffield residential care home has won the praise of the Care Quality Commission for its high standards of support for residents.

Wednesday, 6th April 2016, 10:56 am

Springwood, on Herries Road, Shirecliffe, is one of the chain of 10 homes operated across the city by the not-for-profit city organisation Sheffcare.

And the home and its services were praised following the most recent inspection by the CQC, the independent regulator of health and social care in England.

Springwood was rated good in all areas the inspectors investigated during their visit, including safety, caring, effectiveness of service, responsiveness and quality of leadership.

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Inspectors noted: “People spoken with were positive about their experience of living at Springwood.

“They told us they felt safe and staff were smashing and lovely.

“They told us they could talk to staff and if they had any worries or concerns they would be listened to.

“Relatives spoken with had no concerns regarding their relative’s care – they told us they knew staff well and they were always kept them up to date with any news.”

The inspectors added that healthcare professionals had also made positive comments, highlighting the Springwood staff’s caring approach.

Sheffcare chief executive Belinda Black said inspectors were always welcome.

She said : “We are always very pleased to welcome CQC inspectors to any of our homes because we are extremely confident of the high levels of care they will witness at any time of the day.

“Once again it is a real pleasure to see that Springwood residents and their families were keen to share their positive experiences with the inspectors.

“Receiving such a positive response simply makes us even more keen to ensure that our standards of care not only meet but also exceed all expectations for our residents and the families who place their trust in us.”