Sky issue statement to Sheffield customers after thousands report loss of broadband

Sky is investigating reports of a loss of broadband connection across Sheffield tonight.
By Claire Lewis
Published 29th Apr 2020, 21:52 BST
Updated 30th Apr 2020, 14:10 BST
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Users across the city have taken to Twitter tonight to voice their frustration at the loss of connectivity.

Among them is BBC Breakfast presenter Dan Walker, who lives in Sheffield.

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He posted: “Sky Help Team. Any idea what is happening with sky broadband? We are in Sheffield and the whole thing has gone. Thanks.”

Sky down in Sheffield (Photo credit should read JUSTIN TALLIS/AFP via Getty Images)Sky down in Sheffield (Photo credit should read JUSTIN TALLIS/AFP via Getty Images)
Sky down in Sheffield (Photo credit should read JUSTIN TALLIS/AFP via Getty Images)

He added: “We were 10 minutes away from the end of a series on Netflix. Far bigger problems in the world but hopefully you can sort soon.”

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He was joined by Logan Mellor, who posted: “Same has happened to me mate.”

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Others reported issues in Chesterfield, Docaster, Matlock and the Peak District.

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In response, Sky said: “We're looking in to reports regarding loss of connection in the area at the moment.

“Nothing to confirm yet, but keep an eye out for an update if/when we do. Apologies for any inconvenience.”

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Related topics:SkySheffieldDan WalkerPolice

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