Sheffield bride’s battle for refund from wedding photographer after ceremony is cancelled

But now a bride-to-be from Sheffield has been promised a refund from her wedding snapper after she was forced to cancel the ceremony.

Jade Tunstall and her partner of two years, Sam Buckle, were due to marry at Mosborough Hall on July 19, and paid £500 upfront to Louise Rowley Photography for her services on the big day.

The ceremony was cancelled due to the pandemic leaving them in need of a refund from the wedding photographer.

After Jade asked for her money back over a month ago and received no reply, the company have now promised to refund the couple in full after being approached by The Star.

A spokesperson for Louise Rowley Photography said Louise had not been at work for personal reasons and had been unable to respond to phone calls from the couple.

"This information has been disseminated to those customers who may have been directly impacted,” they said.

“As I’m sure you can appreciate when an individual works alone this current situation is unprecedented. All customers have either been provided with alternative dates, extended over two years where required or offered full refunds.

"All couples who require refunds, due to their venues cancelling their wedding days have been provided with their refunds or have confirmed the date these will be made, ensuring the refund options are chosen by the client and confirmed in writing.

“No client has been left without either a full refund or an alternative date and all communication states this.”

Jade, 32, said she paid £500 for a wedding package including pictures up until the first dance and a photobook from the event.

"We did originally rearrange our wedding for September but with the guidelines unlikely to change we’ve decided to scrap our plans for the time being,” she added.

“Obviously we don’t need the photos now. I’ve emailed, phoned, everything for refund.

“My fiance even tried on his phone.

"It’s a lot of money and just added stress that I don’t need right now.”

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