Royal Mail explains delays in Sheffield after some homes left without post ‘for two weeks’

Royal Mail said this in response to complaints by some residents in Chapeltown, Ecclesfield and High Green, saying that their households have been left without any post for the past two weeks.

In a statement, a spokesperson said the delays could be due to coronavirus-related absences and necessary social distancing measures at their local mail centre or delivery office.

“Every item of mail is important to Royal Mail. Throughout this crisis, every decision we make puts the health of our people and customers first. We were the first UK company to put in place social-distancing measures in relation to parcel delivery.

"We pioneered contact-free delivery. Standard ways of working have been revised to ensure that colleagues stay two metres apart. We are working hard to deliver the most comprehensive service we can to all our customers in challenging circumstances.

"Despite our best endeavours, it is possible that some areas of the country may on occasion experience a temporary reduction in service levels due to coronavirus-related absences and necessary social distancing measures at their local mail centre or delivery office.

"In such cases, we always work hard to get back to providing a normal service as quickly as we can. We always endeavour to keep our customers as informed as we can of any changes to our services,” said the spokesperson.

Royal Mail said the customers are advised to check their website for any updates.