Chatsworth Estate Farm Shop launches food deliveries to the vulnerable

The Chatsworth Estate Farm Shop in Pilsley has launched a new home delivery service which prioritises people who are either ill with coronavirus, vulnerable such as the elderly, or those who are self-isolating.
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The shop can make 75 deliveries daily and offers more than 60 click and collect slots, so it’s able to help around 140 customers per day – nearly 1000 a week - to receive fresh fruit and vegetables, meat, fish and groceries either direct to their doorstep or straight into their car boot.

As well as the usual estate farm shop opening hours, a dedicated delivery and collection operation has been set up with three telephonists, two till operators, two payment processors, seven pickers and five drivers, operational seven-days a week.

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Advance orders are being taken by phone for collection at the shop without leaving the car - goods are loaded straight into the boot by the collections team.

The Chatsworth Estate Farm Shop in Pilsley has launched a new home delivery service.The Chatsworth Estate Farm Shop in Pilsley has launched a new home delivery service.
The Chatsworth Estate Farm Shop in Pilsley has launched a new home delivery service.

Staff normally working in catering, retail, marketing, IT, the Chatsworth Gym and elsewhere have been working around the clock to introduce the delivery service to support local communities.

A spokesperson said: “Delivery drivers returning to the estate farm shop are reporting that their jobs are as rewarding as anything they've ever done, with some customers in tears on their doorsteps.

“Local suppliers such as Tomsons Fruit and Vegetables and RG Morris Fishmongers from Buxton, Bloomers of Bakewell and Matlock Meadows Ice Cream have been supporting Chatsworth Estate Farm Shop with both stock and additional vans for deliveries.”

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The shop is still open as usual but has implemented measures to ensure that customers can shop safely, respecting social distancing guidelines.

Hand wash stations have been installed outside the entrance and all customers are asked to clean their hands thoroughly before handling any produce or entering the shop

During busy periods a single shopper policy will operate whereby only one person from each family group can enter the shop

Team members are working throughout the day cleaning touch points such as handbaskets, trolley handles, door handles, till areas and card machines.

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