Patients urged to give feedback on Sheffield hospitals

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PEOPLE treated in Sheffield hospitals will be asked whether they would recommend particular wards under a new scheme to gather patient feedback.

The NHS Friends and Family Test has been launched by Sheffield Teaching Hospitals, which hopes the project will help drive improvements in local health services.

After each patient has been told they are ready to be discharged, they will be given a feedback card asking whether they would recommend a ward or department to loved ones, if they needed similar care or treatment.

They will be invited to respond by giving an answer along a six-point scale, ranging from ‘extremely likely’ to ‘extremely unlikely’, adding extra detail about their experiences if they wish.

Completed cards can be left in a special postbox when patients leave the building.

Sir Andrew Cash, Sheffield Teaching Hospitals trust chief executive, said: “The test will be a particularly powerful indicator of where we are getting it right or where we have more work to do.”

“We’re expecting to collect more than 100,000 responses in a year and every month each ward will receive a summary of their feedback.”