“Unacceptably poor levels of service offered by our local bus operators”

This letter sent to the Star was written by P Fovargue, Sheffield, S8

Friday, 14th February 2020, 1:02 pm
Updated Friday, 14th February 2020, 1:02 pm
First bus cuts

I would greatly appreciate you publishing this letter as it will give me the opportunity to publicly air my anger and frustration at the unacceptably poor levels of service offered by our local bus operators.

Fortunately, I only use the services for socialising and I’m not totally reliant upon them.

After being let down by buses No 11 and No 18 two weeks ago, this time it was the No 20 (a service that runs only once an hour in the evening).

Sign up to our daily newsletter

The i newsletter cut through the noise

A walk down to Woodseats was of little help as the No 24 failed to arrive.

Eventually, a No 76 took me to town, arriving at my destination over half-an-hour later than planned.

The journey home was no less fraught.

The last No 20 bus was now due five minutes earlier than previously timetabled.

However, at the appointed time of 23.30, the service disappeared from the electronic timetable.

Fearing this bus would be another ‘no-show’, other travellers and I began organising a taxi to share.

However, the bus finally arrived at 23.30.

The irony of all of this is that very evening The Star carried a grovelling apology from the managing director of bus operator First South Yorkshire regarding poor customer service.

A week’s free travel on services that are missing isn’t much compensation!