Now that's what I call great service

On Sunday July 22, at 5am a large tree branch broke away from the large oak near my home.

Friday, 27th July 2018, 7:18 am
Updated Friday, 27th July 2018, 7:22 am
Tree branch

The branch must have weighed around one ton and with ancillary growth it was 30ft long.

Monday I rang the council at 8.10am, after a 20-minute wait my call was answered and I gave the woman who answered all the relevant information on where this branch was lying.

I couldn’t have been more precise. At 9.10am I heard one of the excellent estate teams on Spotswood Close, so I thought, I’ll nip down and ask them if they knew about the branch.

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What message they had received pointed to a very small branch which a child of three could have moved.

They realised that nobody would have reported such a little piece of tree.

I pointed out the proper branch, and at 9.15am they contacted their base and informed me that a tree surgeon would be along to cut up the offending branch and thus remove it.

After returning home at 11.30am, there wasn’t a trace of a branch, it had been cut up and hauled away.

The only thing you could see was a few oak leaves on the ground and a damaged part of a fence.

So in just over two hours, my phone call about the branch had been dealt with by the council.

Now that’s what I call service.

Some aspects of the council leave a lot to be desired but the estate teams are second to none and Damon Pass who has these teams under his remit also needs a pat on the back.

Thanks to all for a hard job quickly sorted and dealt with.

Vin malone

Gleadless, S14