No mention of compensation

city centre busescity centre buses
city centre buses
In response to the letter from KP, S2, on February 4, I recently complained when neither of the buses I wanted, going out and returning home, arrived.

I received a reply from First, apologising and hoping that I would continue to use their service.

No mention of compensation.

At the same time, I also complained about a bus operated by TM Travel, and have still not received a response from them.