New service a disgrace

city centre buses
city centre buses
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What a disgrace this “new improved “bus service is.

I waited 25 minutes before a 52a bus came, my friend waited 45 minutes in town for a 52/52a bus to Woodhouse and my granddaughter waited 45 minutes for a 52a bus before she gave up and set off to walk

I was told the drivers had been changed from their usual routes. Why?