ALL Kylieann Pridmore wanted for Christmas was a white leather bed – but what she got was trouble.
She and partner Ant waited in on three Saturdays and Ant took a day off work waiting for a delivery which never came.
The coup le, of Cotleigh Crescent, Hackenthorpe, were told by Dreams of Drakehouse that the bed would arrive on December 2. But when they didn’t have it the the time January 13 rolled around they contacted Action Desk.
At the same time another Sheffield couple were having their own problems with the company.
Pensioners Rita and William Speed, of Oldfield Road, Stannington, paid neighbours to move their old bed out ahead of a delivery at the end of November.
Two missed deliveries later and they cancelled – but further phone calls had to be made over the following two weeks until a cheque arrived.
In a letter, the company refuses to reimburse Rita, aged 80, for £10 in phone calls.
Kylieann and the Speeds’ stories come a week after Vicky Brook received £1,000 from Dreams, thanks to Action Desk, to cover five days off for non-deliveries and numerous phone calls.
Everyone concerned says they spent ages on the phone explaining, enquiring – or on hold.
Kylieann said: “I have never experienced so much bad customer service in my life.”
DREAMS has delivered Kylieann’s bed and given her £400 compensation. The firm has also sent a gesture of goodwill to Rita.
A Dreams spokeswoman said: “We are happy to confirm that Ms Pridmore’s bed has now been delivered and both she and Mr and Mrs Speed have been compensated for the distress and inconvenience caused.
“We are extremely sorry that Ms Pridmore’s and Mr and Mrs Speed’s Dreams experiences have not been what they – or we – would have wished.
“Dreams aims to provide an excellent customer experience and is continually making improvements across the business to achieve this aim.”