St Luke’s Hospice in Sheffield praised for its levels of care

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Staff at St Luke’s Hospice in Sheffield are celebrating after an inspection praised the levels of care at its new In Patient Centre and in the wider community.

Patients and relatives who were interviewed by the Care Quality Commission - the independent regulator of health and social care services - described the quality of care at the hospice’s new £5 million In Patient Centre as ‘five star’.

“Feedback from patients, relatives and visitors highlighted that there was a strong sense of support and caring within the hospice and that people received a person centred service,” inspectors found.

And they added that patients had made comments about the ‘excellent’ support offered by the St Luke’s Community Palliative Care team.

Inspectors rated the hospice ‘good’ in all major areas for investigation, including caring, safety, efficiency, responsiveness and leadership.

They said: “This service is caring. People and relatives said that they were listened to and felt staff understood what was important to them.”

St Luke’s deputy chief executive Judith Park said: “We are delighted that St Luke’s was rated good in all areas of inspection by the CQC and we welcome all their findings.

“This report makes very clear that everybody at St Luke’s is committed to the welfare of our patients and their families.

“As Sheffield’s only hospice it is our responsibility to provide the best level of end of life care for all the people of Sheffield and the CQC report indicates that we are achieving that objective.”