A patient plans to lodge a formal complaint after being denied painkillers by her GP just days after undergoing keyhole surgery.
Yasmin Shariss, aged 26, says she was told by staff at the Matthews Practice Belgrave Medical Centre in Highfield, Sheffield, that she had ‘wasted their time’ after trying to make an appointment to see a nurse just five days after an operation to treat endometriosis.
She was also told she could not have a repeat prescription of the tablets she had been given after the operation at the Royal Hallamshire Hospital in Sheffield, and told she would not be able to get a sick note.
Yasmin, who works at law firm Irwin Mitchell in Sheffield, said: “The staff at the GP surgery were rude and unhelpful.
“Between me and my mum we ended up going in and out in five times during one day, only to be told we had wasted their time.
“What I was told would happen when I left the hospital did not happen in practice. The information I received was very conflicting.”
Yasmin, from Highfield in Sheffield, was given painkillers when she left the hospital and told to take them for as long as she felt she needed them. “At the hospital they said to take them for five days but they didn’t give me enough for that long, so I went to get some more,” she said.
After a series of complaints, Yasmin was finally able to see a doctor.
“It should have been a fairly straightforward thing,” she said. “You don’t need that kind of stress when you’ve just had an operation.”
She said she had requested a formal complaint form and would be taking the issue further.
The Belgrave Medical Centre said it was unable to comment.
Sheffield Teaching Hospitals NHS Trust clinical director Andrea Galimberti said: “For the type of procedure Ms Sharif had, it would be normal practice to discharge her with five days’ analgesic medication and after that time the recommendation is that paracetamol would be sufficiently strong for pain relief.
“This is what happened and Ms Sharif was also given the necessary paperwork to pass onto her GP so any further decision could be taken regarding her aftercare if appropriate.
“Sheffield Teaching Hospitals strives to meet the needs of all patients under our care and values feedback on the services we provide.”