A Sheffield care home has been branded ‘inadequate’ after inspectors found it failed to provide a level of care that was safe, well-led and responsive.
The Care Quality Commission found The Laurels and Limes Care Home on Manchester Road in Crosspool breached the Health and Social Care Act four times and had the lowest rating across 54 inspected sites in the north of England.
The home was labelled ‘unsafe’ after inspectors witnessed a patient taking medication unsupervised while another was given eye-drops for a week which were ‘out-of-date’. They also had ‘concerns’ about the storage of medicines.
When inspectors spoke to residents, they received ‘mixed messages’ about staff with some saying they did not have enough time to speak to them.
One woman told inspectors: “Sometimes I sit and have a little weep to myself – they don’t bother with me much.”
Inspectors were told the home had ‘lost a lot of good staff’ and found there was no manager and people ‘didn’t know’ who was in charge.
Staff felt they did not receive sufficient support from management with one saying: “I used to feel supported by the manager, I feel let down because they have left.
“Things have gone back to how they were.”
The report said some residents they spoke to did not have access to a call-bell and that arrangements to keep people hydrated in communal areas were not sufficient.
CQC inspectors also found that the provider had still not ensured staff were appropriately trained and supported to enable them to deliver care safely after a previous inspection back in August 2014.
The unannounced inspection – which took place on January 19 and February 2, 2015 – scored three out of five areas ‘inadequate’ while another two ‘required improvement’.
Wendy Waddicor, Managing Director of Hill Care Group, which manages The Laurels and The Limes, said: “I am deeply disappointed with the latest CQC inspection report on The Laurels and The Limes Care Home and we have already taken action.
“A new manager has been put in place to oversee these improvements and ensure the home is providing a safe, comfortable and caring environment for our residents.
“A detailed action plan has also been submitted to the CQC to meet all their requirements.”