Chesterfield Royal Hospital has been ordered to make urgent improvements after a health watchdog branded its failing ‘a real concern’.
Inspectors from the Care Quality Commission health watchdog found some patients were not being treated with respect, nutritional needs were not being met and records were not being completed.
Commission deputy director of operations Andrea Gordon said: “Although our inspectors saw some good practice and heard positive comments about the hospital from patients, the failings we found at Chesterfield Royal Hospital are a real concern.”
Inspectors noted a lack of respect for the dignity of some patients and heard inappropriate and insensitive conversations involving staff and patients on two of the four wards being inspected.
Some patients were referred to by bed number rather than by name.
They also highlighted a lack of choice of suitable food and drink for patients – and a previous inspection found national standards of nutritional needs were not being met.
The CQC has now issued a formal warning to Chesterfield Royal Hospital NHS Foundation Trust over the nutrition issues, warning urgent improvements are required.
Inspectors also found personal records were sometimes incomplete or inaccurate and said it was often unclear what was being done to meet personal care preferences.
Hospital trust chief executive Gavin Boyle said: “We have taken these findings very seriously and had already begun to make widespread changes before the final report was issued.
“We have and continue to take action to improve how meals are served on the wards, the support given to patients who need it and the assessment and care of patients who are at risk of not eating enough.”
The trust is now improving recording of nutritional needs and intake and says every ward will have an experienced nurse in charge of mealtimes.
It also says choices for patients needing a soft diet have been improved and menus redesigned with help from patients and staff.
Ms Gordon said: “Our inspectors will return in the near future and if we find the required progress is not made we won’t hesitate to take further action where necessary.”