Has hospital food in Doncaster gone downhill since new contract began?

Hospital food in Doncaster has gone downhill since a new provider took over, according to a former restaurateur.

Monday, 12th March 2018, 3:15 pm
Updated Monday, 12th March 2018, 3:20 pm
Richard Cooper-Holmes and one of the disappointing dishes he was given

But NHS bosses say they are working to ensure all meals are tasty and nutritious, and to address any 'teething issues' with the new arrangement.

Doncaster and Bassetlaw Teaching Hospitals signed a 10-year contract with Sodexo to take over its catering services from January this year.

Mr Cooper-Holmes was not impressed with this pork dish he was served at Doncaster Royal Infirmary either

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As well as refurbishing kitchens and opening new cafes and a restaurant, other changes as part of the new agreement include longer opening hours and an electronic ordering system for patients.

But the shake-up has proved hard to stomach for one patient, who claims meals are less appetising and the portion sizes smaller since the new contract began.

Mr Cooper-Holmes was not impressed with this pork dish he was served at Doncaster Royal Infirmary either

"The food's gone massively downhill since I was last in hospital two-and-a-half years ago, when the quality and quantity was bang on," said the 68-year-old, of Rossington.

"It's brought in pre-cooked and is then heated in a steamer.

"The pork I was given another time had the consistency of damp cardboard and broke up as soon as you stuck a fork into it.

"The portions are tiny too. I had a chicken korma which filled about half a plate, and the only difference between regular and large servings is an ice cream scoop-sized dollop of mashed potato.

"The new catering company is French but unfortunately the food isn't nearly as good as the French would expect."

When the new catering deal was announced last October, the trust said Sodexo had been chosen following a competitive tendering process and tasting sessions with patients, members of the public and its governors.

Dr Kirsty Jones, the trust's director of estates and facilities, said: "Since the commencement of our new catering services in January 2018, we have been working closely with partners, Sodexo, to ensure our patients receive high quality and nutritious meals while they are staying with us.

"As with any change or transition, together we are working hard to address any teething issues that may arise as the new service is embedded at the trust. With the adoption of a new electronic, ordering system, we are also looking at training and other support to make sure that all meals are delivered to wards and departments as ordered.

"If patients are unhappy with the quality of food they receive, we ask them to inform a member of our staff immediately so they can notify our catering service and try to resolve any problems directly."