Daniel Pearson, aged 32, his wife Lyndsey, 30, and their one-year-old twins, Stanley and Florence, all suffered severe gastric illness problems during a week-long holiday in Mallorca.
The family, from Dronfield, travelled to the four-star Aparthotel Playa Mar in September 2016, which they booked through Thomson Holidays.
But just a few days into the family holiday all four of them began suffering with diarrhoea and vomiting and were unable to enjoy the facilities at the hotel.
The problems they suffered continued on their return to the UK and the symptoms became so bad for Stanley that he was admitted to Sheffield Children’s Hospital.
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Daniel and Lyndsey have now instructed personal injury lawyers in Sheffield to investigate the circumstances around their illness.
They have told their legal team that there were often cats and flies in the restaurant area and that some of the food appeared to be reheated and served at multiple meal times.
They also said food was on occasions left uncovered for long periods of time and that new food was often added to existing food at the buffet.
Daniel, a joiner, said: “We were really disappointed with our holiday when we all started to fall ill. The symptoms were terrible and not what we expected to be dealing with when we booked the holiday with Thomson.
“The fact Stanley’s problems were so bad that he needed to be admitted to hospital when we got back home shows just how serious the illness was. We want to know what caused the illness and to see if anything could have been done to prevent it.”
Jennifer Downing, an expert international personal injury lawyer at Irwin Mitchell, representing the Pearson family, said she wishes to hear from anyone who has been to the hotel and had a similar experience.
A spokesman for Thomson said: “We are sorry to hear of the Pearson family’s experience. As this is now subject to legal proceedings, it would be inappropriate for us to comment further.
“We closely audit all resorts to which we operate to ensure that health, hygiene and comfort levels are maintained in line with industry standards.”