Don’t put your name to letter

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HAs anyone noticed when contacting a top firm such as a bank, insurance or travel company that you can never speak to the same person on the phone as the same person who has written to you?

Do these signatories at the bottom of their letters even exist, because I have tried many times to speak to the one who singed my letter?

If these people are so important that they can’t be reached then for goodness sake stop putting their name to something that they don’t give a hoot about.

Name and address supplied