Denise left drained by system

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DENISE Ardron was happy with her new central heating system, fitted in 2008, until she discovered the overflow drained INSIDE her house.

Everything worked fine until August this year when a faulty ballcock saw water pour through the ceiling damaging plaster, wallpaper and carpet.

Denise, aged 53, of Harthill Road, Woodthorpe, says she contacted housing association ACIS but was told to claim on her household insurance.

But when someone from ACIS visited her home she says they changed their minds and accepted responsibility.

She said: “By that time I’d spent £250 on decorating and a carpet deposit. And even if I claim on my insurance, there’s a £200 excess and my premiums will rise.

“I shouldn’t be liable for anything after such a basic error.

“The bedroom and kitchen ceilings still need finishing.”

AN ACIS spokesman said repairs contractor Frank Haslam Milan would give Denise £75 and a new lounge carpet.

He said: “FHM also offered to decorate the lounge and any other areas that suffered damage. We take our responsibilities seriously and are committed to providing a quality service.”