Royal Mail scam: Warning issued to thousands of people in Sheffield over crooks using fake text message

The Chartered Trading Standards Institute (CTSI) said a text message is sent claiming that a parcel is awaiting delivery but a ‘settlement’ must first be paid.

The message includes a link which leads to a fraudulent website posing as a Royal Mail page and asks for personal and payment details.

It follows a similar email scam which was flagged by Royal Mail last month.

Concerns have been raised about an increase in online scams since the beginning of the coronavirus pandemic as millions of people began spending more time online and there was a surge in online shopping.

The CTSI warned that the rise in online shopping means more people are likely to be waiting for parcels and deliveries, making them more vulnerable to this kind of scam.

Lead officer Katherine Hart said: “This delivery scam is yet another example of fraudsters attempting to make money out of the unsuspecting public. Due to the lockdowns, many millions of people rely on product deliveries, so scammers have focused their efforts on this theme.

“Royal Mail will only ever contact you via text or email if a customs fee is due, not for domestic parcel delivery. If you have any suspicions, contact Royal Mail to verify before you click any links or share details.

“Also, the public must also be aware that these types of scams may come in many forms, and scammers do not only use Royal Mail branding.

“Indeed, in January, I commented on a similar scam that used DPD branding.

“These types of scams come in many forms, not just via text but also in emails and through the phone.”

If in doubt about a text, call or email, check it is genuine by contacting the company concerned directly.

Find the official website or customer support number rather than using any contact details provided.

People are encouraged to report scams to Action Fraud.

Email scams should be reported to the National Cyber Security Centre by emailing [email protected].