Cracking up over mobile phone

Hi-tech problem: Glyn Flook had issues regarding his mobile phone
Hi-tech problem: Glyn Flook had issues regarding his mobile phone
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WHEN Glyn Flook’s new phone stopped working, T-Mobile had a look at it and came back with a surprise verdict: cracked screen.

He couldn’t see one, but he was distracted by more bad news from the company. The repair would cost £179 and it wasn’t covered by the warranty.

Glyn, of Birley Spa Lane, Hackenthorpe, said: “It seems to me an extremely harsh decision, especially since I can’t see a crack anywhere.”


T-MOBILE relented and gave Glyn a new handset for £80, a saving of about £240. A spokesman said: “Repairs are usually covered under warranty if the handset is faulty. As Mr Flook’s handset was damaged it was not covered. This is made clear in our terms and we provide advice on insurance at the point of purchase.”

Tuned off by
television failure

IF an £85 television broke after a year most people would shrug their shoulders and get a new one - but not Alan Bilton.

He wrote to Asda pointing out he bought it for his wife to use while she made their tea and it was only on for 20 minutes a day, tops. He also quoted the Sale of Goods Act which requires items to last a ‘reasonable’ time.

But Asda pointed to a section in the act which says that after six months purchasers have to prove the fault was there from the outset and it wasn’t down to wear and tear. A stand-off followed.

Alan, of Church Street, Ecclesfield, contacted Action Desk saying: “Their rigid stance is not what I expected. Although not expensive I surely have the right to expect it would have a much longer life than this.”


ASDA has shown its softer side and sent Alan a gift card for £85.

Alan, although pleased, is still concerned. He added: “The situation with regard to claims outside the guarantee period is still far from clear.”

Concerns over home insurance

IT’S not safe to buy insurance and forget it, for your cover could be blown at any moment.

The industry is infamous for its many exclusions - and not all of them are obvious. The rise in renting has prompted Sheffield broker IFM insurance to issue a warning that a lodger could invalidate your insurance.

Here are four home insurance and three car insurance killers:

Any resident receiving a criminal conviction

Change of job - say from office worker to security guard

Unemployment - at home more during the day equals greater risk of damage

Running a business from home - ditto

Car modifications

Speeding fine

Using car for business

Seven million people have ‘unspent’ criminal convictions in the UK and about two-thirds are unaware it voids their insurance cover, figures show.

Dan Norris of Gothic Insurance said: “If you have a catastrophe and you really need insurance, that’s when it will fail you. You might get away with making a small claim, but have a disaster like a flood, fire or subsidence and they’ll delve deeper.”

Star helps get legal reduction

A THOUSAND pounds off is a generous gesture, especially by a law firm that’s been misled.

Eatons Solicitors knocked £1,000 off Anthony Holmes’ £2,550 legal bill after a friendly call from Action Desk.

Mr Holmes was hit with the demand when he misled the company over a hearing loss claim. The former steelworker says he forgot he’d visited the doctor about the problem back in 1997 because nothing ever came of it.

But it meant Eatons was unable to pursue a no-win no-fee case on his behalf and, as per its terms and conditions, sent him a bill for the work done so far.

Anthony, aged 70, of Honeysuckle Road, Shiregreen, said he welcomed the reduction. But he would still struggle to find the remainder.

Delivery firm’s cash apology

HOME shopping company K&Co delivered a catalogue of errors when Lynne Penistone bought a television for her daughter - it didn’t work for a start.

The company agreed to send a replacement - delivering it to a neighbour without leaving a note - then started charging Lynne for both. At the same time it tried three times to pick up the broken box, but twice sent a car that was too small for the 42inch screen and once turned up in a van without warning - no one was in.

Lynne, of Oakland Road, Hillsborough, said: “To top it all the company now appears to be totally ignoring me. I am now annoyed I do not believe we could have done any more to get this picked up, meanwhile they expect me to pay for something that doesn’t work. Action Desk is my only hope, please help!”


A K&Co spokeswoman apologised for failing to give their “usual world class service” and offered £30 by way of an apology. She added: “We are currently in the process of arranging collection of the TV with Ms Penistone. In addition, we have removed the admin fee and credited her account with £30 as a gesture of goodwill.”

Credit union set for expansion

SHEFFIELD Credit Union is expanding with the opening of thethird of several ‘sub-branches’ outside the city centre.

The new Information Point, on Wednesday mornings at Firth Park Library, allows members to check balances, request withdrawals and apply for loans and other accounts. It is run by volunteers who between them speak several community languages. They will also give information on services including the new SCUBA budgeting account which will accept wages, automatically pay important bills and put the remainder on a debit card, or into a personal account. It has been developed ahead of a Universal Credit which will pay claimants once a month. It is set to be launched in March.

Puzzled by claims benefit

IT’S been 40 years since Francis McConaghy left Sheffield so he was genuinely amazed to read a text from Sheffield City Council demanding overdue housing benefit.

‘Please call us to avoid further action’ it warned.

He wrote to the authority requesting assurances he wouldn’t have his credit rating blackened, but waited weeks for a reply.

A council spokeswoman said a mis-typed number was the most likely reason for the benefit mistake.

She added: “We apologise. We have assured Mr McConaghy that no debts or accounts are showing on our systems and that no third parties or credit agencies have been passed any information of this nature.”