Compensation boost for Northern Rail passengers '“ are you elegible to claim?

Compensation claims for Northern rail passengers, who have coped withdelays, disruption and cancellations after a timetable overhaul earlier this year, are to be changed from December. Â

Thursday, 13th September 2018, 10:33 am
Updated Thursday, 13th September 2018, 10:37 am

Rail Minister Jo Johnson announced on Thursday that plans have been made by the operator to extend the current delay repay compensation scheme, known as DR15, to include delays of 15 minutes and longer.

The changes come into effect in December

READ MORE:  Work is still being done by Northern rail, the DfT, along with Transport for the North and the Rail North Partnership to finalise commercial terms before the changes are introduced. Northern's  commercial director Mark Powles said: "We welcome the introduction of Delay Repay 15 later this year. "We are putting in place the right measures to make it as easy as possible for our customers to claim compensation for delays to their services." David Hoggarth, strategic rail director for Transport For The North, said: "This will be a welcome step forward for passengers who are inconvenienced by delays and is in addition to the previously announced special industry compensation package for those most disrupted by the May timetable changes. "Our focus remains on ensuring the train operators and Network Rail continue to improve performance for passengers."

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