Charity runs advice line

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THE Citizens Advice service has taken over the Consumer Direct helpline following Government budget cuts.

The phone line was transferred out of the Office of Fair Trading in a move that slashed the regulator’s budget by a reported £8.7m.

The CAB is keeping the old Consumer Direct number – 08454 04 05 06 – and offers an online service at

It addresses consumer problems and advises how to solve them – and gives background information on consumer law and consumers’ rights.

Like Consumer Direct, the Citizens Advice consumer service will refer complex consumer issues and potentially criminal activities to Trading Standards.