A care home in Barnsley has been ordered to make improvements after being rated inadequate by inspectors.
Deangate Care Home, on Towngate in Mapplewell, was found to be failing to provide care which was safe, effective, responsive or well-led.
The home is owned by the Hill Care Group and provides care for up to 50 older people with nursing needs.
Bosses say a new management team is now in place following an internal investigation into the findings.
The Care Quality Commission, a health watchdog, said inspectors did observe some good practice during inspections in November, but also a number of areas where improvements were required.
These included inspectors observing unsafe practices during medication administration and a care worker audibly disclosing personal information about a person at the home in front of them and other people.
The CQC also found communication between staff was ‘limited’, with team meetings rarely taking place, while the staff induction process needed improvement.
Debbie Westhead, CQC deputy chief inspector of adult social care in the north, said: “We found the care provided at Deangate Care Home fell a long way short of what we expect.
“We have told them they must take action to resolve the issues we identified.
“There are a number of worrying aspects in the home, not least the poor support for staff and the lack of interaction between residents and staff.
“Both need close attention.
“We have made it clear that we will return to the home to check that the necessary improvements have been made.
“If not, we will take further action to make sure that people living there receive care which is safe, effective, caring and responsive to their needs.”
Wendy Waddicor, Hill Care managing director, said changes are taking place and ensuring the dignity and safety of residents is of ‘highest importance’ to the care home.
She said: “We are concerned and saddened by the findings of the CQC report into Deangate.
“An internal investigation has been conducted to ensure the failings highlighted in the report are addressed immediately.
“As part of this process, new management has already been put in place at Deangate Care Home.
“We are also producing an action plan, which will be submitted to the CQC, detailing exactly what actions have taken place.
“Our residents’ safety, dignity and quality of life are of the highest importance.
“We are constantly pushing to improve and safeguard the quality of care we provide.”