I FAIL to see why telephone and broadband providers have been allowed to tie consumers into 12, 18 or 24-month contracts. Then a short while into the contract, they increase their charges.
The consumer then has no rights to cancel without incurring a penalty, even though they may not be able to afford it.
Last October I joined 02 Broadband. My monthly payment has now been increased by £2 but I still have five months before I can cancel.
I appreciate £2 is not much and I shall not cancel, but it would be better in my pocket than theirs.
A friend has had his broadband charge almost doubled by another company (his contract has 16 months to run). He cancelled his direct debit but the company stopped his broadband and threatened legal action.
I appreciate providers have the right to increase charges, but customers should always have the right to cancel.
They also advertise unlimited usage and then, in the small print, put a limit on it. Practises such as these have allowed these companies to become a law unto themselves.