ALERT: Fraudsters targeting South Yorkshire residents using 'hold music' to sound more convincing

A convicted fraudster has revealed how scammers targeting South Yorkshire residents are using 'hold music' in a bid to sound more convincing on the phone.

Wednesday, 8th March 2017, 10:28 am
Updated Friday, 24th March 2017, 9:56 am
Phone scam.

The ex-criminal contacted the National Fraud Intelligence Bureau to explain how the methods used by organised crime groups are evolving.

The NFIB said fraudsters are now using background music, similar to that used by banks, when the customer is put on hold. The fraudsters use this music as an attempt to convince the customer that the call is genuine.

The unnamed convicted fraudster said: "The banks say they would never call and ask for your account details or PIN numbers. My advice is never speak to anyone who calls you about your account, even if there is background music or other similar factors. If you have any concerns go to a branch or hang up and call the bank direct.”

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The Action Fraud organisation is now warning members of the public to never reveal security details, passwords or login details over the phone to unsolicited callers.

Stephen Proffitt, deputy head of Action Fraud, said: “Fraudsters are constantly developing new ways to make their calls more convincing so members of the public need to remain vigilant.

"If you receive a cold call purporting to be from your bank, always end the call as soon as possible and call your bank back using the number on the back of your bank card or statement and ask to be put through to the fraud team."