Aggressive tactics found in sales manual

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A DAMNING training manual of aggressive and unfair sales tactics, discovered in a raid, has helped to convict two mobility firm bosses.

‘The Door’ was seized when Trading Standards searched five premises in connection with complaints about REO Marketing, of Barker Lane, Chesterfield.

The 51-page book formed part of the evidence against director Rodney Stone, aged 63, of Bamford Avenue, North Wingfield, Chesterfield, and sales manager Geoffrey Moore, 48, of Nethermoor Road, Wingerworth.

A probe was launched after 37 complaints last year relating to the mis-selling of scooters, stair lifts, beds and wheelchairs all over the country.

Stone pleaded guilty to 15 charges relating to unfair and aggressive sales practices and Moore pleaded guilty to nine. They will be sentenced on September 13. The company has been shut down.