ACTION DESK: Travel cover row exposed

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WHEN does travel insurance start?

That’s the £1,400 question facing Steve Walker after his claim for cancelling a trip to Corfu was denied.

Steve bought insurance on April 20th to cover him for a year from May 23, the day he was due to travel.

But partner Jean Gelsthorpe fell ill with appendicitis, and on May 1 a doctor said they would be unable to travel.

His insurers turned down his claim in a letter which confusingly states he was covered for unavoidable cancellations before departure. But the ‘period of insurance’ didn’t start until May 23.

A SPOKESWOMAN for the Association of British insurers said almost all travel policies include cancellation cover and Steve had a good case. We’ll keep you posted.