A Sheffield woman who was told she would not get a replacement sat nav under warranty has secured a partial victory – thanks to Action Desk.
Jill Wolstenholme, aged 57, of Herries Drive, Longley, purchasd a Snooper sat nav for £335 designed to be used in motorhomes and caravans. It was damaged on just its second use.
The 57-year-old said the dashboard adhesive pad was ‘not fit for purpose’ nor of ‘satisfactory quality’ to hold the sat nav safely in place.
Mrs Wolstenholme told Action Desk the sat nav fell from the dashboard into the driver’s footwell on only the second use while on a caravan holiday in Norfolk.
But company Cobra Electronics who sold the device cited ‘misuse’ and told Mrs Wolstenholme she had to pay £130 for a full repair.
However, after Action Desk contacted the firm, they were willing to offer a half price repair at £65.